habje Frequently Asked Questions
Everything you need to know about habje — from opening your account and depositing via bKash or Nagad, to placing cricket bets on BPL and IPL, claiming bonuses, and keeping your play safe and responsible. All answers in plain English, written for players across Bangladesh.
How to sign up, complete KYC, reset your password, and manage your habje account settings.
5 questionsbKash, Nagad, Rocket, Upay, and bank transfer guides — minimum amounts, processing times, and fees.
6 questionsCricket betting markets, BPL and IPL wagering, live casino, slots, RTP, mobile compatibility.
4 questionsWelcome bonus explained, wagering requirements, bonus expiry, and how to check eligible games.
3 questionsSSL security, legality questions, minimum age enforcement, self-exclusion, and support contacts.
5 questionsOur support team is available around the clock via email at [email protected] and live chat from your dashboard.
24/7 availableAccount & Registration
How do I create a habje account?
Creating a habje account takes under two minutes. Visit habje.io, click the registration button, and fill in your mobile number, email address, preferred username, and a strong password. You must confirm that you are aged 21 or above and agree to habje's Terms and Conditions before your account is activated. A verification code will be sent to your registered mobile number to complete the process.
What documents are required for KYC verification on habje?
habje requires a government-issued photo ID and proof of address to complete KYC. Accepted identity documents include a Bangladesh National Identity Card (NID), passport, or driving licence. For address verification, a recent utility bill, bank statement, or official government letter dated within the last three months is acceptable. You will also need to submit a clear selfie holding your ID document. KYC is required before your first withdrawal can be processed.
How long does habje account verification take?
habje typically completes KYC verification within 24 hours of receiving all required documents. During peak periods — such as major BPL or IPL match days — processing may take up to 48 hours. You will receive an email notification once your account is fully verified. To avoid delays, ensure all submitted documents are clear, in focus, and fully legible before uploading.
I forgot my habje password. How do I reset it?
You can reset your habje password by clicking the 'Forgot Password' link on the login page. Enter the email address or mobile number associated with your account and habje will send you a one-time reset link. Follow the link within 15 minutes to set a new password. If you do not receive the reset email, check your spam folder or contact [email protected] for assistance.
Can I open more than one habje account?
No. habje strictly permits one account per person, per household, and per device. Creating multiple accounts — whether to claim additional bonuses or for any other reason — is a violation of habje's Terms and Conditions and may result in all associated accounts being permanently closed and any pending balances being forfeited. If you have accidentally created a duplicate account, contact [email protected] immediately.
Deposits & Withdrawals
How do I deposit money into my habje account using bKash?
To deposit via bKash on habje, log in to your account and navigate to the Deposit section. Select bKash as your payment method, enter the amount you wish to deposit, and you will be shown habje's dedicated bKash merchant number. Open your bKash app, send the specified amount to that number using the 'Send Money' or 'Payment' function, and enter the transaction ID in the habje deposit form. Your balance is credited within minutes.
How long does a bKash deposit take to appear in my habje account?
bKash deposits on habje are credited almost instantly — typically within 1 to 5 minutes of a successful transaction. If your deposit has not appeared within 15 minutes, verify that the correct habje merchant number was used and that the transaction ID was entered accurately. For unresolved delays, contact habje support at [email protected] and provide your bKash transaction reference number for faster resolution.
Does habje support Nagad and Rocket deposits?
Yes, habje supports deposits and withdrawals through Nagad, Rocket (Dutch-Bangla Bank Mobile Banking), and Upay in addition to bKash. The deposit process for each is identical: select the provider in the Deposit section, transfer to habje's dedicated merchant number, and submit the transaction reference. habje also accepts SureCash, Visa, and Mastercard for players who prefer card-based payments.
What is the minimum deposit amount on habje?
The minimum deposit on habje is ৳200 for mobile wallet methods including bKash, Nagad, Rocket, and Upay. For card deposits via Visa and Mastercard, the minimum is ৳500. There is no maximum deposit limit set by habje, though your individual bKash or Nagad wallet transaction limits may apply. habje does not charge any fees on deposits — the full deposited amount is credited to your account.
What is the minimum withdrawal amount on habje?
habje's minimum withdrawal amount is ৳500 across all supported payment methods. Withdrawals are processed to the same payment method used for your most recent deposit. For bKash, Nagad, and Rocket withdrawals, funds typically arrive within 15 to 30 minutes. Bank transfers to Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank may take 1 to 3 business days. habje does not charge withdrawal fees.
Are there any withdrawal fees on habje?
habje does not charge any fees on withdrawals. The full amount you request will be sent to your bKash, Nagad, Rocket, Upay, or bank account. However, your mobile wallet provider or bank may apply their own standard transaction fees — for example, bKash charges a small fee on outgoing transfers, which is set by bKash and not by habje. We recommend checking your wallet provider's current fee schedule.
Games & Gameplay
How do I place a bet on a BPL cricket match on habje?
To bet on a BPL match on habje, log in to your account and navigate to the Cricket section. Select the match you want to bet on from the live or upcoming fixtures list, choose your market — match winner, top batsman, total runs, or any other available option — enter your stake in BDT, review the odds, and confirm your bet slip. habje offers pre-match and in-play betting on all BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures.
What cricket betting markets does habje offer?
habje covers a comprehensive range of cricket betting markets including match winner, series winner, top batsman, top bowler, total runs, total wickets, method of dismissal, player of the match, over/under runs per over, and live in-play markets updated ball by ball. Bangladeshi favourites such as BPL, Bangladesh vs India, and ICC tournament matches receive the deepest market coverage with competitive odds.
Can I play habje on my mobile phone?
Yes, habje is fully optimised for mobile browsers on Android and iOS devices. The mobile site loads quickly even on standard 4G connections in Dhaka, Chittagong, and other parts of Bangladesh. habje also offers a dedicated app available for download from the habje Download page. The app provides the full suite of cricket betting, live casino, and slot games with push notifications for live match updates.
Is habje fair? Are the games certified for fair play?
Yes, habje uses games from certified third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — all of whom publish audited Return-to-Player (RTP) percentages and use independently certified Random Number Generators (RNG). habje does not modify game outcomes. Slot and live casino games run directly from the provider's systems, ensuring the same fairness standards as any regulated international platform.
Bonuses & Promotions
What is the welcome bonus on habje and how does it work?
habje offers a welcome bonus on your first deposit. The bonus amount is credited to your account as bonus funds and must meet a wagering requirement before withdrawal. Wagering requirements specify how many times the bonus amount must be staked across eligible games before it converts to real withdrawable cash. Full bonus terms — including eligible games, minimum odds, and expiry period — are listed in the Promotions section of your habje account.
What is a wagering requirement and how do I complete it?
A wagering requirement is the number of times you must bet your bonus amount before you can withdraw the resulting winnings. For example, a ৳1,000 bonus with a 10x wagering requirement means you need to place ৳10,000 in total bets on eligible games. habje's eligible games and their contribution percentages are clearly listed in the bonus terms. Cricket bets and most slot games typically count toward wagering, while some live casino games may contribute at a reduced rate.
Do habje bonuses expire?
Yes, all habje bonuses carry an expiry date. You must meet the full wagering requirement before the expiry date or any remaining bonus balance and associated winnings will be removed from your account. The standard expiry window for most habje bonuses is 7 to 30 days from the date the bonus is credited, depending on the specific promotion. Always check the individual bonus terms in your account dashboard when claiming a promotion.
Safety & Responsible Gaming
Is habje safe and secure for Bangladeshi players?
habje is a safe and secure platform. All data transmitted between your device and habje's servers is protected by 256-bit SSL encryption — the same standard used by international banks. habje stores no full card numbers, uses encrypted databases, and subjects its systems to regular independent security audits. Your bKash and Nagad wallet credentials are never shared with habje — transactions are completed entirely within your wallet app.
Is habje legal in Bangladesh?
habje operates as an offshore betting platform. Players in Bangladesh are responsible for understanding the local laws that apply to online gambling in their jurisdiction before registering. habje does not make representations about the legal status of online betting in any specific country. The platform is intended for adults aged 21 and above who are accessing it in jurisdictions where doing so is permitted under applicable law.
What is the minimum age to play on habje?
The minimum age to register and play on habje is 21 years old. habje enforces this strictly through age declaration at registration and identity document verification during the KYC process. Any account found to belong to a person under 21 will be permanently closed and all deposits will be returned. habje does not knowingly allow underage individuals to access its services under any circumstances.
How do I self-exclude from habje?
To self-exclude from habje, log in to your account, go to Account Settings, and select the Responsible Gaming section. Choose the self-exclusion option and select your preferred exclusion period: 6 months, 1 year, 3 years, or permanent. Your account will be suspended within minutes and you will not be able to log in or deposit during the exclusion period. habje will also remove you from all marketing communications immediately.
How do I contact habje customer support?
habje customer support is available 24 hours a day, 7 days a week. You can reach us by email at [email protected] — include your username and a clear description of your issue for the fastest response. Registered players can also access live chat directly from the account dashboard for real-time assistance. habje aims to acknowledge all support emails within 2 hours and resolve most issues within 24 hours.
Still Have Questions?
Can't find the answer you're looking for? Reach habje's support team any time of day or night — or explore the platform and see for yourself why players across Bangladesh trust habje for cricket betting and live casino.